Updating my bank details

Updating your details if you live in the UK

You must let Railpen know of any changes at least a week before your pension is due to be paid. If you can’t give enough notice, it’s best to keep your old bank account open to avoid any delay in your pension reaching you.

The quickest and easiest way to update your details if you live in the UK is by logging in to your myRPS account. Go to the Payment Details page under My Details and select the 'edit' option next to your current bank details.

If you aren't able to update your bank details online, you can:

• send us a message by logging in to your online account - go to the 'Need help?' section on the dashboard
• call the Helpline on 0800 ​012 1117

When you call or email, please quote your pension reference number. You can find it on any correspondence you have received from Railpen about your pension.

Updating your details if you live outside the UK

If you live outside the UK and wish to update your bank or building society details, simply download and complete the relevant form for the country you live in. All available forms are listed below in alphabetical order.

Once you have completed the form, you can send it to us via a message in your online account. Log in to your myRPS account and go to the 'Need help?' section on the dashboard - there you can fill in the Contact Us form.

If you would prefer to return the form by post, please check the get in touch page for Railpen’s address.