My communication preferences

There are different ways to get your pension paperwork, so you can manage your pension in a way that suits you.

How would you prefer to hear about your pension?

Whether you want to manage your pension entirely online, or you prefer to get your pension paperwork by post, you can choose the type of communication that’s right for you…

A brown folder labelled Railways Pension Scheme and Scheme Documents

Getting paper copies in the post

If you prefer to get paper copies of your communications, through the post you'll need to tell us.  

You can do that by  completing the form at the bottom of this page – please make sure you scroll down the form to fill in all the boxes.  

You only need to complete this form once. It will apply for all of your periods of membership and any documents that are available as paper copies.   

Getting your paperwork by post does not stop you from having an online account (myRPS) and you will still be able to access your documents there, even if you get choose to get copies in the post as well.  

Getting your documents online

If you’re happy to get your documents digitally, and not by post, then you don’t need to tell us. But you will need a myRPS account to access them online.  

Please use the links below to log in to your myRPS account or register for one if you haven’t already.  

Not all of our pension documents are available online yet, so you may still get some paperwork by post for now. However, we are hoping to move more online in future, and you’ll automatically get those digitally once available too.  

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Your myRPS account

With a myRPS account you can view your documents, ask for estimates, use planning tools, check/update your details... and more.

What if you don't have an online account AND don't opt for paper copies?

If you don’t register for an online account, and don’t opt into paper, your personal documents will still be sent to you by post automatically.  

However, some general items, such as newsletters and Summary Funding Statements (SFS), will only be available on the member website.  

If you subsequently register for a myRPS account you will automatically start getting your documents online, unless you then opt in to paper copies too (see details above). 

Keep in mind that having a myRPS online account is the easiest way to manage your pension and actively plan for retirement, so you could be missing out by not having one.  

 

What if you change your mind?

You can change your mind about how you want to hear about your pension by contacting us at any time. For example:

  • if you currently get things online, you can decide you want to start getting paper copies 
  • if you no longer want your paperwork in the post you can swap to online only 

All you need to do is fill in the form below (please scroll down to make sure you fill in all the boxes).  

Alternatively, you can send us a message in your online account or call us on 0800 012 1117.  

 

A rolodex for contacts

Complete this form to opt in to print or change your preferences  

You can use this form to: 

  • tell us you want to receive paper communications in the post
  • change your preference from paper to get things digitally instead 
Please scroll down to make sure you complete all of the boxes. 


What to read next...

News updates

Read the latest updates from the world of pensions and see how they affect you as a member of the Scheme.

Check out the blog

Our blog gives you lots of insight and information to help support you on your journey to retirement.

Watch and learn

We have plenty of short videos to help you understand important pensions topics - you can even subscribe to our YouTube channel.