Get in touch
How to contact us if you can't find the answers you need online.
For your security, we need to confirm your identity before we can respond to any emails. To help us do this quickly, please include the following in your email:
You should also include at least 1 of the following:
We will reply to you within 10 working days of receiving your email. It may take longer if you don't include the information requested above.
Telephone: 0800 012 1117
International calls: +44 1325 342 800, charged at normal overseas rates.
The Helpline is open 8am to 5pm, Monday to Friday. It is closed on bank holidays.
When calling, please quote your Pension Reference Number. You can find this on the 'Membership details' page, under 'My Pension' in your myRPS account or on any correspondence from Railpen about your RPS pension.
Telephone calls may be recorded.
You can write and send correspondence to:
Customer Services Team
PO Box 300
Our registered office is 100 Liverpool Street, London, EC2M 2AT, and we also have offices in Darlington - where the administration of your pension is carried out - and in Coventry. We're unable to offer an in-person service, however if you would like to contact us please use the contact details on this page.