Get in touch

How to contact us if you can't find the answers you need online.

Contact your pensions administrator, Railpen

You can find a wide range of information about your pension on this website and in your myRPS account. 

If you can't find what you need online, or you want to speak to someone, you can get in touch with us using the contact details below.

You may need to include some security information so we can confirm your identity. We've provided more information about that below.

A rolodex for contacts
Emailing Railpen

Email: ​csu@railpen.com

We will reply to you within 10 working days of receiving your email. It may take longer if you don't include the security information requested below.

Calling Railpen

Telephone: 0800 ​012 1117 

International calls: +44 1325 342 800, charged at normal overseas rates.

The Helpline is open 8am to 5pm, Monday to Friday. It is closed on bank holidays.

When calling, please quote your Pension Reference Number and remember to have some additional security information to hand as detailed below.

Telephone calls may be recorded. 

Writing to Railpen

You can write and send correspondence to:
Customer Services Team
Railpen
PO Box 300
Darlington
DL3 6YJ

Please remember to include the security information listed below.  

Security information to include when you email, write or call

For your security, we need to confirm your identity before we can respond to any queries.  

To help us do this quickly, please include the following in your email or letter and have them to hand when you call:  

  • National Insurance Number or Pension Reference Number
  • Full name
  • Full address, including postcode 

You should also include at least 1 of the following:

  • Date of birth
  • Pension Reference Number, or National Insurance Number if you've already included your Pension Reference Number
  • Email address used to register for your myRPS account
  • Telephone number

You can find your Pension Reference Number on the 'Membership details' page, under 'My Pension' in your myRPS account or on any correspondence from Railpen about your RPS pension. 

Other ways to get in touch

You can follow us on X (formerly Twitter) for the latest news and information about your RPS pension. Join the conversation at @RPSPensions.

Check the reporting a death page if you need to report the death of an RPS member. 

Our registered office is 100 Liverpool Street, London, EC2M 2AT, and we also have offices in Darlington - where the administration of your pension is carried out - and in Coventry. We're unable to offer an in-person service, however if you would like to contact us please use the contact details on this page. 

What to read next...

Reporting the death of an RPS member

How to report the death of a Scheme member and what happens before any death benefits are paid. 

Making a complaint

What to do if you're not happy with our service and how we will handle your complaint. 

About the Scheme

Learn more about the Railways Pension Scheme (RPS) and the Trustee.